Refund policy

All Sales Are Final

We do not issue refunds to the original form of payment. Any approved returns will be refunded as STORE CREDIT ONLY.

Order Inspection Requirement

We highly recommend inspecting your order within 24 hours of delivery. Any missing, incorrect, or damaged items should be reported by phone at 713-408-8421 for the fastest assistance.

Please note that email, text, and social media are not regularly monitored, so response times may be longer. The sooner an issue is reported, the better we’re able to assist.

Returns & Replacements

Replacements require the original item to be returned before a replacement is sent. Items must be new, unused, uninstalled, and in original packaging. Modified, installed, or incomplete items (including partial kits) are not eligible for return.

Incorrect Orders or Buyer’s Remorse

Approved returns are eligible for store credit only. All shipping fees are non-refundable, and customers are responsible for return shipping costs.

Cancellations

Once an order is placed, it begins processing immediately and cancellations are not guaranteed. In certain cases, a cancellation request may be approved before shipment at our discretion. Approved cancellations will be issued as store credit only. This excludes all pre-order, custom, and made-to-order items.

Custom, Made-to-Order & Pre-Order Items

All custom, made-to-order, and pre-order items are final sale and not eligible for returns, refunds, or store credit unless otherwise stated or agreed upon in advance. These items are produced specifically for each customer and require dedicated time, materials, and production resources.

Cancellation requests must be made within 24 hours of placing the order. After 24 hours, or once production or processing has begun, cancellations cannot be accepted. If an exception is approved after processing has started, a cancellation fee may apply.

Shipping Responsibility

Shipping timeframes are estimates. Once an order has been handed over to the carrier, we are not responsible for delays, lost, or misdelivered packages. Carrier delivery confirmation serves as proof of delivery.

Chargebacks & Disputes

Customers agree to contact us directly before filing a chargeback. Chargebacks submitted in violation of our policies will be formally disputed.

By placing an order with us, you acknowledge and agree to these terms. The full Master Store Policy is available on our website for review.