Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
How long does order processing take?
In-stock items are typically processed within 7–14 business days, excluding weekends and holidays. Processing times are estimates and not guaranteed.
Pre-orders, custom-made items, repairs, and chrome services require extended processing and are typically completed within 30-60 business days, depending on production demands, material availability, and workload. These items are not eligible for expedited processing.
Does the shipping option at checkout include processing time?
No. Shipping options selected at checkout reflect carrier transit time only and begin after your order has finished processing. Processing time is separate from shipping time.
When will I receive my tracking information?
Tracking information will be emailed to the address provided at checkout once your order has shipped. Please ensure your contact information is accurate and monitor tracking updates closely.
What should I do when my order arrives?
We highly recommend inspecting your order within 24 hours of delivery.
If your order is missing items, incorrect, or damaged, please report the issue by phone as soon as possible.
Call: 713-408-8421 (fastest assistance)
Email, text, and social media are not regularly monitored, so response times may be longer. The sooner an issue is reported, the better we’re able to assist.
Do you accept returns or issue refunds?
All sales are final.
We do not issue refunds to the original form of payment. Any approved returns are issued as store credit only.
Are custom, made-to-order, or pre-order items returnable?
No. Custom, made-to-order, and pre-order items are final sale and are not eligible for returns, refunds, or store credit unless otherwise stated or prior arrangements have been made.
What items are eligible for returns or replacements?
If approved, returned items must be:
- New, unused, and uninstalled
- In original packaging
- Complete (no missing parts or partial kits)
Modified, installed, or incomplete items are not eligible for return or replacement. Replacement items require the original item to be returned first.
What if I ordered the wrong item or changed my mind?
Approved returns due to incorrect orders or buyer’s remorse are eligible for store credit only.
All shipping fees are non-refundable, and customers are responsible for return shipping costs.
Who is responsible for shipping delays or lost packages?
Shipping timeframes are estimates. Once an order is handed over to the carrier, we are not responsible for delays, lost, or misdelivered packages. Carrier delivery confirmation serves as proof of delivery.
What is your chargeback policy?
Customers agree to contact us directly before filing a chargeback. Chargebacks submitted in violation of our policies will be formally disputed.
Do you reserve the right to update your policies?
Yes. By placing an order, you acknowledge and agree to all policies listed. We reserve the right to update or modify our policies at any time.